Common Issues & Solutions
This guide covers the most frequent problems and their fixes. If your issue isn't listed, contact support at support@gain-optimizer.com
🚫 Issue #1: "Invalid License" Error
Symptom: Indicator loads but shows "License validation failed" or "Invalid license key"
✓ Solution:
- Check that you copied the entire license key (format:
GAIN-XXXX-XXXX-XXXX)
- Verify there are no spaces before/after the key
- Confirm your subscription is active in your dashboard
- Make sure you're using the correct platform license (TradingView vs MT5)
- Try logging out and logging back in to TradingView/MT5
- If still failing, regenerate license key from dashboard
📉 Issue #2: No Signals Appearing
Symptom: Indicator is loaded but no buy/sell signals are showing on the chart
✓ Solution:
- Check your Min Confluence Score setting - if set too high (>6), very few signals appear
- Lower to 3-4 for more frequent signals
- Verify the indicator is enabled on your timeframe (check settings)
- Make sure "Show Signals" is toggled ON in settings
- Try switching timeframes - M5 typically shows more signals than H4
- Check if you're in a ranging market (few signals during consolidation)
⚠️ Issue #3: Too Many False Signals
Symptom: Getting many signals but low win rate
✓ Solution:
- Increase Min Confluence Score from 3 to 5 or 6
- Enable Higher Timeframe Confirmation (e.g., M15 for M5 trading)
- Avoid trading during low-volatility sessions (Asian session for Gold)
- Don't trade during major news releases
- Ensure spread is reasonable (<3 pips for Gold)
- Consider using "Conservative" preset configuration
🐌 Issue #4: Indicator Loading Slowly / Lagging
Symptom: Chart freezes or updates very slowly when indicator is active
✓ Solution - TradingView:
- Remove other indicators - max 3-4 indicators total recommended
- Reduce chart history loaded (Settings → Chart → Bars)
- Clear browser cache and refresh page
- Use Chrome or Edge (better performance than Firefox/Safari)
- Close unnecessary browser tabs
✓ Solution - MetaTrader 5:
- Limit number of indicators on chart (max 3-4)
- Reduce max bars in chart (Tools → Options → Charts)
- Update MT5 to latest version
- Restart MT5 platform
🎨 Issue #5: Wrong Colors / Theme Not Applied
Symptom: Selected theme doesn't match what's showing on chart
✓ Solution:
- Remove indicator from chart completely
- Re-add indicator
- Go to Settings → Style tab
- Select theme from dropdown
- Click OK (don't just close the window)
- Refresh the chart if colors still wrong
🔔 Issue #6: Alerts Not Working
Symptom: Not receiving notifications for new signals
✓ Solution - TradingView:
- Create alert manually: Right-click chart → Add Alert
- Select "GAIN OPTIMIZER" from condition dropdown
- Choose alert type: "Buy Signal" or "Sell Signal"
- Set notification method (popup, email, SMS - requires Pro)
- Check browser notification permissions
- For mobile: Install TradingView app and enable push notifications
✓ Solution - MetaTrader 5:
- Verify alerts are enabled in indicator settings
- Check MT5 alert settings: Tools → Options → Notifications
- Test with a simple price alert first
- For mobile alerts: Enable push notifications in MetaTrader app
💻 Issue #7: Installation Failed (MT5)
Symptom: Cannot install .ex5 file or indicator doesn't appear in Navigator
✓ Solution:
- Verify you downloaded the correct file (.ex5 extension)
- Check file location: File → Open Data Folder → MQL5 → Indicators
- Copy .ex5 file to this exact location
- Completely close and restart MT5 (not just minimize)
- In Navigator, right-click "Indicators" → Refresh
- If still missing, disable antivirus temporarily and retry
- Ensure MT5 is updated to latest build
📊 Issue #8: Peak Labels Not Showing
Symptom: Getting buy/sell signals but no peak profit labels appear
✓ Solution:
- Check Settings → ensure "Show Peak Labels" is enabled
- Peak labels only appear at trend reversals (not on every signal)
- Try lowering ATR Multiplier to detect peaks more frequently
- Verify chart has enough data loaded (min 500 bars)
- Peak labels work best on M5-M15 timeframes
Performance Optimization
💡 Best Practices for Smooth Performance:
- Use only 1-2 additional indicators alongside GAIN OPTIMIZER
- Close charts you're not actively monitoring
- For TradingView: Use Pro plan for better performance
- For MT5: Allocate more RAM in platform settings
- Keep platform updated to latest version
- Clear cache regularly (weekly)
Still Having Issues?
If your problem persists after trying these solutions:
- Take a screenshot of the error message
- Note your platform (TradingView/MT5) and version
- Document steps to reproduce the issue
- Contact support: support@gain-optimizer.com
- Or use live chat: Contact Form
⚡ Average Support Response Time: < 24 hours
🎯 Priority Support (Annual plan): < 4 hours