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Troubleshooting - Beginner

Indicator Not Loading Issues

Complete guide to diagnose and fix loading problems

📖 10 min read 👁️ 7,800 views 📅 Updated yesterday

📋 Table of Contents

When GAIN OPTIMIZER won't load, follow this comprehensive diagnostic guide to identify and fix the issue quickly.

1. Diagnosis Process

Quick Diagnosis Flowchart

Step 1: Is indicator visible in sidebar?

  • YES → Go to Step 2
  • NO → Indicator not added. Add from Indicators menu.

Step 2: Does it show "Loading..."?

  • YES → Internet/connection issue (see Section 2.3)
  • NO → Go to Step 3

Step 3: Is license activated?

  • NO → Activate license first (see Tutorial 1.2)
  • YES → Go to Step 4

Step 4: Can you see the indicator settings?

  • NO → Permission issue (see Section 2.2)
  • YES → Visibility issue (see Section 3.1)

2. Common Causes

Cause #1: Browser Compatibility

Problem: Some browsers don't fully support TradingView.

Affected browsers:

Solution: Use latest version of:

  1. Chrome (recommended, best performance)
  2. Firefox (80+)
  3. Safari (13+)
  4. Edge (Chromium version)
💡 Check Browser Version
  • Chrome: Settings → About Chrome
  • Firefox: Help → About Firefox
  • Safari: Safari → About Safari

Cause #2: TradingView Plan Limitations

Problem: Free TradingView accounts cannot use custom indicators.

Feature Free Pro Pro+ Premium
Custom Indicators ❌ ✅ ✅ ✅
Max Indicators 3 5 10 25
Server-Side Alerts ❌ ✅ ✅ ✅
⚠️ Upgrade Required

Solution: Upgrade to Pro (minimum $14.95/month) at tradingview.com/pricing

Cause #3: Connection Issues

Symptoms:

Test #1: Internet Speed

  1. Go to speedtest.net
  2. Run test
  3. Need minimum:
    • Download: 5 Mbps
    • Upload: 1 Mbps
    • Ping: <100ms

Test #2: TradingView Connection

  1. Open any chart
  2. Check status bar (bottom)
  3. Should show: "Connected" (green)
  4. If "Disconnected" (red) → connection problem

Cause #4: Browser Cache/Cookies

Symptoms:

Solution:

Method 1: Hard Refresh (Quick)

Windows: Ctrl + Shift + R Mac: Cmd + Shift + R This forces reload bypassing cache.

Method 2: Clear Cache (Thorough)

Chrome:

  1. Settings → Privacy and Security
  2. Clear browsing data
  3. Time range: "Last 7 days"
  4. Select: Cached images and files
  5. Click "Clear data"
  6. Restart browser

Cause #5: Browser Extensions Interference

Common culprits:

Test: Disable All Extensions

Chrome:

  1. Menu → More Tools → Extensions
  2. Toggle OFF all extensions
  3. Reload TradingView
  4. Try adding indicator
  5. If works, one extension is the problem

3. Step-by-Step Solutions

Solution Path #1: Basic Loading Issue

Step 1: Verify Indicator Was Added

  1. Click "Indicators" button (top toolbar)
  2. Search "GAIN OPTIMIZER"
  3. Is it showing in results?
    • NO: Not installed properly, contact support
    • YES: Continue to Step 2

Step 2: Check Chart Sidebar

  1. Look at left sidebar
  2. Find "GAIN OPTIMIZER" in list
  3. Is there an eye icon 👁️ next to it?
    • Eye CLOSED: Click to open
    • Eye OPEN: Continue to Step 3

Step 3: Check Settings Visibility

  1. Right-click indicator name
  2. Select "Settings"
  3. Go to "Visibility" tab
  4. Ensure all are CHECKED:
    • ☑ Visible on Chart
    • ☑ Show Signals
    • ☑ Show Dashboard
  5. Click OK

Solution Path #2: License Activation Failing

Complete License Fix Process

  1. Verify License Key:
    • Open purchase confirmation email
    • Copy license key (Ctrl+A, Ctrl+C)
    • Paste into activation field
    • Check format: XXXX-XXXX-XXXX-XXXX
  2. Verify Username:
    • Profile icon → Settings
    • Find "Username"
    • Copy EXACTLY (case-sensitive)
    • Use this in activation
  3. Clear Browser Data:
    • Ctrl+Shift+Delete
    • Clear cache and cookies
    • Restart browser
    • Try activation again

4. Advanced Troubleshooting

Using Browser Developer Console

For tech-savvy users:

Open Console

Windows: Ctrl + Shift + J Mac: Cmd + Option + J

Look for RED ERROR MESSAGES like:

  • ❌ "Failed to load resource"
  • ❌ "Network error"
  • ❌ "CORS policy blocked"
  • ❌ "Timeout"

Common Console Errors

Error: "net::ERR_BLOCKED_BY_CLIENT"

Meaning: Ad blocker or extension blocking

Solution: Disable extensions, whitelist TradingView

Error: "Failed to fetch"

Meaning: Network/firewall issue

Solution: Check firewall, try disabling VPN

Testing on Different Device

Step 1: Try Mobile App

  1. Download TradingView app (iOS/Android)
  2. Log in with same account
  3. Open chart
  4. Add GAIN OPTIMIZER
  5. Does it work on mobile?
    • YES: Problem with desktop browser
    • NO: Problem with account or license

5. When to Contact Support

Before You Contact Support

Try ALL of these first:

FINAL CHECKLIST BEFORE SUPPORT □ Hard refresh (Ctrl+Shift+R) □ Cleared browser cache completely □ Tried different browser (Chrome/Firefox) □ Disabled all browser extensions □ Tested internet speed (> 5 Mbps) □ Verified TradingView plan is Pro+ □ Removed and re-added indicator □ Tried different device/computer □ Checked TradingView status page □ Waited 24 hours (temp issues resolve)

If ALL checked and still failing, contact support.

How to Contact Support Effectively

SUPPORT REQUEST TEMPLATE Subject: GAIN OPTIMIZER Not Loading Order ID: [From purchase email] License Key: [First 4 characters ONLY] TradingView Username: [Your username] PROBLEM DESCRIPTION: [Detailed description of issue] WHEN IT STARTED: [Date/time problem began] STEPS ALREADY TRIED: □ Cleared cache □ Different browser □ Disabled extensions □ Removed/re-added indicator □ Tried different device □ Checked internet connection BROWSER INFO: Browser: [Chrome/Firefox/etc.] Version: [Number] OS: [Windows 10/Mac/Linux] ERROR MESSAGES: [Paste any error messages] [Attach screenshots if possible]

Send to: support@gainoptimizer.com

Response time: 24-48 hours

What You've Learned

🎓 You Now Know:
  • ✅ Complete diagnosis process for loading issues
  • ✅ Common causes (browser, connection, cache)
  • ✅ Step-by-step solution paths
  • ✅ Advanced troubleshooting techniques
  • ✅ When and how to contact support
  • ✅ Information needed for effective support
🎉 CONGRATULATIONS!

You've completed ALL Beginner tutorials for GAIN OPTIMIZER! You now have a complete foundation for successful trading.

Next: Explore Intermediate tutorials to master advanced techniques!

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